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Privacy Policy
Last updated: May 21, 2026 — GDPR compliant
1. Data Controller
2. Data Collected
2.1 Registration and Account
- Full name and email address
- Phone number and city
- User type (client or professional)
- Profile photo (optional)
2.2 Professional Profile (professionals only)
- Company name and VAT number
- Areas of expertise and operating zones
- Portfolio photos, bio, website
- Social/LinkedIn/GitHub/Behance profile links
- Skills (tags) and availability
2.3 Job Requests and Chat
- Title, description and photos of requested jobs
- Geographic location (city or optional coordinates for map)
- Messages exchanged in chat with professionals or clients
- Quotes sent and received
- Scheduled appointments and site visits
2.4 Credits and Payments
- Credit purchase history and transactions
- Active subscription plan and expiry date
- Credit card data is NEVER stored on our servers — processed exclusively by Stripe (PCI-DSS certified)
2.5 Job Application (CercaLavoro)
- Uploaded CV, sought role and professional category
- Experience level, skills and availability
- Desired contract and expected salary (optional)
- Smart working availability and driving license
2.6 AI Features
- Job request texts processed for AI quote generation
- Data sent to AI is used only to process the response in real time and is not stored to train models
- Generated AI quotes are saved in your account if you use them
2.7 Technical Data and Analytics
- IP address and browser/device type
- Technical cookies for authentication and session
- Aggregated usage data via Google Analytics (anonymized IP)
- System logs for security and abuse prevention
3. Purposes and Legal Basis of Processing
- Service provision — registration, posting listings, chat, quotes (Art. 6.1.b GDPR — contract performance)
- Subscriptions and payments — credit management and billing (Art. 6.1.b GDPR)
- Security and fraud prevention — abuse prevention, security logs (Art. 6.1.f GDPR — legitimate interest)
- Service improvement — anonymized analytics (Art. 6.1.f GDPR — legitimate interest)
- Communications — confirmation emails, job notifications, appointment reminders (Art. 6.1.b GDPR)
- Legal obligations — billing, tax regulations (Art. 6.1.c GDPR)
- Marketing communications — only with explicit consent (Art. 6.1.a GDPR)
4. Data Sharing
- Other platform users — public profile, listings, quotes, chat messages (according to activated features)
- Stripe — secure payment provider (PCI-DSS), for transaction processing
- Google Analytics — aggregated and anonymized traffic analysis
- Hosting services — secure EU infrastructure for data storage
- Competent authorities — if required by law or to prevent crimes
5. Data Retention
- Account data — until account deletion (see section 8)
- Messages and listings — for the duration of the active account
- Billing data — 10 years (Italian tax obligation)
- Reviews — even after account deletion (for system integrity)
- Security logs — 12 months
- CV applications — until pausing/deleting the candidate profile
6. Your GDPR Rights
- Access (Art. 15) — obtain a copy of your processed data
- Rectification (Art. 16) — correct inaccurate or incomplete data
- Erasure (Art. 17) — request deletion of your data ("right to be forgotten")
- Restriction (Art. 18) — restrict processing in certain circumstances
- Portability (Art. 20) — receive your data in a structured, machine-readable format
- Objection (Art. 21) — object to processing for legitimate reasons
- Withdraw consent — at any time, without retroactive effect
7. Data Security
- SSL/TLS encryption for all communications
- Secure authentication with encrypted tokens
- Data access limited to authorized personnel
- Continuous monitoring and security logs
- Automatic infrastructure backups
8. Account Deletion
- 1. Log in to your profile on Rinnova Tutto
- 2. Go to Settings → Delete account
- 3. Or contact us directly at: rinnovatutto.info@gmail.com with subject "Account deletion request"
How to delete your account and data
- 1. Log in to your profile on Rinnova Tutto
- 2. Go to Settings → Delete account
- 3. Or contact us directly at: rinnovatutto.info@gmail.com with subject "Account deletion request"